Terms & Conditions

Application

These Terms and Conditions apply to the purchase of coaching services. Victoria Orr Coaching is a company registered in England and Wales under number 14396747 whose registered office is at St. Matthews House, Haugh Lane, Hexham, NE46 3PU with email address victoria@victoriaorr.coach

By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Services and Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

Interpretation

Client means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession; Contract means the legally-binding agreement between you and us for the supply of the Services; Delivery Location means the Coach’s premises or other location where the Services are to be supplied, as set out in the Order; Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored; Goods means any goods that we supply to you with the Services, of the number and description as set out in the Order; Order means the Client’s order for the Services from the Coach as submitted following the step by step process set out on the Website; Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website; Services means the services advertised on the Website, including any Goods, of the number and description set out in the Order; Website means our website http://www.victoriaorr.coach on which the Services are advertised.

Services

1. The description of the Services and any Goods is as set out on the Website, brochures, or other form of advertisement.
2. Services agreed between Victoria Orr Coaching and the Client includes Leadership, Career and Confidence Coaching, including but not exclusive to; personal assessments and profiling, career development services & documentation and engaging in Client related services outside of coaching hours.
3. In the case of Services and any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
4. All Services which appear on the Website are subject to availability.
5. We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Description of Coaching

Coaching is partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximize personal and professional potential. It is designed to facilitate the creation/development of personal, professional, or business goals and to develop and carry out a strategy/plan for achieving those goals.

Client / Coach Relationship

1. Coach agrees to maintain the ethics and standards of behaviour established by the European Mentoring and Coaching Council “(EMCC)” (click here). It is recommended that the Client review the EMCC Code of Ethics and the applicable standards of behaviour.
2. Client is solely responsible for creating and implementing his/her own physical, mental, and emotional well-being, decisions, choices, actions, and results arising out of or resulting from the coaching relationship and his/her coaching calls and interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.
3. Client further acknowledges that he/she may terminate or discontinue the coaching relationship at any time.
4. Client acknowledges that coaching is a comprehensive process that may involve different areas of his or her life, including work, finances, health, relationships, education, and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility.
5. Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders and that coaching is not to be used as a substitute for counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical, or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.
6. The Client understands that to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program.

Personal information

1. We retain and use all information strictly under the Privacy Policy.
2. We may contact you by using e-mail or other electronic communication methods and you expressly agree to this.

Confidentiality

1. This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound by the principles of confidentiality set forth in the EMCC Code of Ethics. However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege. The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent.
2. Confidential Information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) the Coach is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal activity. The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.

Procedure

1. The time of the coaching meetings and/or location will be determined by Coach and Client based on a mutually agreed upon time. The Client will initiate all scheduled sessions and will book and pay for sessions using the Coach’s appointment schedule (Appointlet). Links will be emailed to the Client to book coaching sessions following the 30-minute consultation session.

Basis of Sale

1. The description of the Services and any Goods in our website does not constitute a contractual offer to sell the Services or Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.

Fees and Payment

1. The fees for the Services (the “Fees”), along with any applicable charges, are those stated on the Website at the time your Order is accepted or as otherwise agreed in writing. Prices are calculated on a fixed-fee basis and are inclusive of VAT at the prevailing rate.
2. Coaching is offered in block bookings only. The following packages are currently available:
   • Three-session package: payable in advance; valid for 6 months from date of purchase
   • Six-session package: payable in advance; valid for 12 months from date of purchase
3.  All sessions are one hour in length.
4. Once you confirm your preferred package and book your first session, you will receive a contract and invoice.
5. Payment must be made in full by bank transfer prior to the first session.

Cancellation and Reschedule Policy

1.  You may cancel your package within 24 hours of purchase and request a refund by emailing victoria@victoriaorr.coach. A 5% administrative fee will be deducted from the refunded amount. In your request, please include your reason for cancellation and preferred reimbursement details.
2. Refunds will be processed via the most appropriate method based on your circumstances, at the discretion of Victoria Orr Coaching.
3. If sessions have already commenced, you may request a pro-rata refund for any unused sessions. No refunds will be issued for sessions already completed. Refunds are not available once the full package has been used or the validity period has expired (6 months for 3-session packages, 12 months for 6-session packages).
4. Should you need to reschedule a session, please provide at least 24 hours’ notice. Sessions missed or cancelled with less than 24 hours’ notice may be forfeited. I will always do my best to accommodate rescheduling within your package validity period.
5. Either party may end the coaching agreement with one week’s written notice. In such cases, any unused sessions will be refunded pro-rata, minus the administrative fee.

Limited Liability

1. Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential, or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date.

Circumstances beyond the control of either party

1. In the event of any failure by a party because of something beyond its reasonable control:
   1. the party will advise the other party as soon as reasonably practicable; and
   2. the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Client above rights relating to delivery (and the right to cancel below).

Privacy

1. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation regarding your personal information.
2. For the purposes of these Terms and Conditions:
   1. ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.
   2. ‘GDPR’ means the UK General Data Protection Regulation.
   3. ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.
   4. We are a Data Controller of the Personal Data we Process in providing the Services and Goods to you.
   5. Where you supply Personal Data to us so we can provide Services and Goods to you, and we Process that Personal Data in the course of providing the Services and Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
   6. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected.
   7. we will only Process Personal Data for the purposes identified.
   8. we will respect your rights in relation to your Personal Data; and
   9. we will implement technical and organisational measures to ensure your Personal Data is secure.
   10. For any enquiries or complaints regarding data privacy, you can e-mail: victoria@victoriaorr.coach

Governing law and jurisdiction

1. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.